Refund and cancellation policy

Clino Health products, including MolarPlus, SyrupDesk and Curogrid, are sold and operated by Upclick Labs (OPC) Pvt. Ltd. ("we", "our", "us"). This policy explains when a paid subscription is refunded and how cancellation works.

Where a product offers a free trial, the trial is not charged and so is not covered by this policy. If you do not choose a paid plan when the trial ends, nothing is billed and no refund is needed.

Every paid plan, monthly or yearly, on every product, can be refunded in full if you ask within 3 days of the payment. The same 3-day window applies from the date of every renewal. Requests after 3 days are not eligible.

• The request is made more than 3 days after the payment or renewal
• The account was suspended or closed for breaking our terms of use
• Part of a month already used on a monthly plan
• Onboarding, data import, training or custom work that has already been delivered
• Usage-based charges already consumed, such as WhatsApp or SMS messages already sent and prepaid message credit already used
• A move to a lower plan in the middle of a billing period (it takes effect at the next renewal, and the difference is not refunded)
• Goods and Services Tax already paid to the government, where the refund falls outside the refund window

Email support@clinohealth.app with the subject "Refund request" and your practice's name. Include the product, the plan, the registered email or phone number, and the payment date. A short reason helps us improve, but is not required.

We reply within 2 business days. An approved refund goes back to the original payment method within 7 to 10 business days, depending on your bank or payment provider.

If you were charged by mistake, charged twice, or charged after you cancelled, tell us and we refund it in full, whatever the date.

You can cancel at any time from the product's settings, or by writing to us. Cancelling stops the next renewal. It does not by itself refund the current period: your plan stays active until the end of the period you have paid for.

After a subscription ends, your data is kept for 30 days so you can export it or come back, and may then be deleted.

Our products are software delivered online. Nothing is shipped. Your plan is switched on in your account as soon as the payment succeeds, usually within minutes, and the payment receipt and tax invoice are sent to your registered email or WhatsApp number. If a paid plan is not active within 24 hours of payment, contact us and we will activate it or refund you.

If you believe a charge is wrong, please contact us before raising a chargeback with your bank. A chargeback raised without contacting us first may lead to the account being paused while it is looked into.

Upclick Labs (OPC) Pvt. Ltd.
Sky Loft, opposite Golf Course, Shastrinagar, Yerawada, Pune, Maharashtra 411006, India
Email: support@clinohealth.app
Phone: +91 87667 42410 (Monday – Saturday, 9:00 AM – 6:00 PM IST)

See also the terms of use and the privacy policy.